Backing into a corner.

Tour buses are always well equipped and super comfortable, air conditioning as standard with reclining seats and arm rests, the ultimate in luxury, In normal circumstances this would be fine, but actually with a sore back of this proportion nothing short of morphine will do. Instead he made do with a coffee and was tipped out onto the bus from the wheelchair. Our other travelling companions,as yet unknown had already boarded and so we four took our seats somewhere near the back. We were the youngest on the trip but not obviously, the fittest. The Lion wanted to sit in the aisle seat, I have learned during these testing times to forgo all territorial power grabs and points winning. I sat at the window and watched him wince in pain as he swung his behind in from the aisle onto the seat and gasped in pain as it seared across his lumber region.

Our travelling companions, once very good friends, had some sympathy but it was not sincere and I was only too conscious they had to have a holiday too. I was mostly focused on our situation to be honest, I could see the Lion grit his teeth and he was perspiring, a sure sign he was in considerable pain. The coach chugged into life, we made our way out of the hotel and toward the Peachtree Road, remember Elton… As we settled into the journey I noticed the Lion retained hold of the seat in front and had not really relaxed into the tourist role. I watched closely as he struggled to find a comfortable position, only slightly aware of the white noise of the tour guide retailing us of our wonderful trip ahead. I have very little recollection of that journey other than the drama I am about to describe as I was working our what possible options I might have to get us out of this tour. It was clear that continuing on the bus was absolutely the most unhelpful thing for the Lion. My mind went in to overdrive as every bump in the road resulted in a wince or gasp of intense pain.

The bus stopped near a shopping centre and under any other circumstances I would have been first off. It was clear we were going nowhere. So we let everyone off and remained on the bus. The driver eyed us suspiciously in his rear view mirror. The Lion used this time to try to rectify an un-rectifiable problem. He wanted to just lie on the floor for a minute and things would surely settle down. I knew he was not thinking at all straight, he would never have considered any small change in his posture as a potential remedy for this level of spasms. But nevertheless he wanted to try and so I did my best to help him out of the chair and onto the floor. In actual fact I took no part in this manoeuvre since every time I touched him he winced in pain. It was clear we were truly off this trip.

The driver. who watched closely from the comfort of his suspension floating driving seat, recognised trouble when he saw it. He lurched toward us, all 6 feet 7 of him his bulk only managing to transverse the coach side on. He asked if we needed help. The Lion stretched out on the floor was now writhing with pain, he almost lost consciousness. I said I think we might need a doctor and the driver agreed. With a single grip he lifted the Lion to his feet. This giant was gentle and caring waiting until the Lion could get his breath, while all the time I knew he was cringing with embarrassment, feeling that this level of attention was not what he planned. I was just grateful the driver could lift him up from the floor.

Balancing him on his feet the driver frogwalked the Lion slowly to the door. I exited ahead of them and noticed a taxi flying past, I waved my hands in desperation and although he failed to stop, he seemed to have noticed us and within a few minutes another taxi arrived. The Lion was dwarfed by the giant driver and dangled like a puppet under his massive biceps. The taxi drew up and the Lion was laid along the backseat, now with tears silently falling, he had finally accepted this was not going to be an easy fix.

We were transported to the Atlanta University Hospital where a team met us at the door. It felt like Grey’s Anatomy. Alone in a strange country with no idea what was ahead of us we were wheeled in to the emergency room. The Lion was prepared for a doctor and someone asked me for a credit card. Long before we had paid them a nurse practitioner entered the room, the Lion was still in some pain. I have become accustomed to medical practitioners not really believing people have such a thing as a bad back. I learned later that bad backs are the main source of people looking to source major drugs. So we have to jump through hoops to get help, thanks for that!

The nurse practitioner asked the Lion if she might check the extent of the problem, she took his foot, and I braced myself, as she thrust his leg in the air. It soon turned blue with expletives as the Lion tried to restrain the pain he was experiencing. The Nurse left the room rather hurriedly and soon we were alone, awaiting decisions that would inform our fate. Time passed and before long a Doctor, no more than a youngster, entered the room and the credit card pinged like a crescendo toward expensive.

It was clear the Lion needed treatment and was instantly sedated to alleviate the pain and for an instant I was relieved he had some respite from the pain. The tour guide joined me and took our insurance details to make the necessary arrangements since my credit card could not manage the incessant pinging we were facing, Then we were advised he had to stay. I knew that the tour guide needed to leave with his tourists. I just didn’t want to be left behind, I never felt so alone. The Lion was now in an induced coma unaware but no longer in pain. I went to the door desolate and saw our friends had thoughtfully brought out our cases to me as they waved goodbye and sailed on to Chattanooga. Me. I sat out at the back door to this hospital with two cases and no one and I cried……………….

Back to back disasters.

Of course we know that British Airways provide excellent service but this was our first long haul, which was now very much in jeopardy, so we needed them to be on the ball. First, however, we needed to find out if the lion had had a stroke. It was certainly very frightening to observe but the whole episode had in fact lasted no more than a minute. When he finally rallied all he wanted to do was sleep and all I wanted were answers. As is normal in these situations we were made to stand out even more by waiting until everyone disembarked at Gatwick. Pitiful glances from our fellow passengers did little to advance our wait and, as you will hear as the story unravels a bit more, our travel companions waited with us… on this occasion. It was all so uncertain, we had no idea if we were on a flight to Atlanta or heading back to Edinburgh.

Once we were helped off the plane with a wheelchair for the lion, we were transferred to a buggy which rushed the patient to see a Doctor. The lion was still very much slurring his speech and perspiration was dripping from him. He just kept on about sleeping, but the doctor didn’t seem too concerned. He deemed him fit to fly and carry on our journey. It sounded like a fit he determined and I was mighty relieved at that. Although it was the first time, it would not be the last.

British Airways ground staff accompanied us throughout the process, remaining anonymous but coming to the fore if we had any questions or actions we needed taken care of. We didn’t have time for the luxury duty free shopping as this whole process had taken over a couple of hours and now it was time to get to the flight. Our driver careered the buggy through the droves of meandering public who seemed to have lost all awareness of safety on entering the airport. They were quite unaware why we were being chauffeured around and nothing but an inconvenience to their meaningless meanders. I wanted to shout out that we had every right to have this mode of transport MY HUSBAND NEEDED IT. There that felt better.

We were driven right to the gate where we handed over our boarding cards. There was an unwelcome pause as they were studied then ripped up. Oh no we were not being allowed to travel but then our BA companion advised we had all been upgraded to business. Well, not much takes me by surprise but this did, it was completely out of the blue. All 4 of us travelling together were upgraded, it was astonishing, but if I am honest rather welcome after the trauma we had suffered. And of course it would be much easier to deal with dead people in business, they’d just be left in their beds.

Champagne was such a welcome to receive, but all the lion wanted to do was get his head down and no sooner had the seatbelt sign flicked to off he got into the bed and fell instantly asleep awakening only some 2 hours before landing. I on the other hand indulged myself with the seared filet of beef, the smoked salmon and cream cheese washed down very smoothly with a perfect Rioja. Damn them it is so very hard to travel economy when you’ve sampled that experience. BA you won that round.

We landed safely in Atlanta and met our tour rep and bus driver for the next fourteen days. We were high on life, champagne and the tour that lay ahead. The lion seemed better, was rested and relaxed and up for a wee trip downtown before bed and the start of our fantastic trip. I didn’t bother ringing the kids to alert them to the disaster which had befallen us, it had after all turned out alright and their dad seemed fine now. We spent the first night in the Sheraton Suites in Atlanta, as the next day our trip would begin with a visit to Peachtree Road, where Elton John occasionally resides, although just our luck he wasn’t in. Followed by a brief reconnaaitre to ‘Tara’ the home that featured in the epic Gone with the Wind. before setting off for few days in Chattanooga.

We had two rather large suitcases that were doubling as wardrobes for the fortnight as we had rather a lot of stopovers. I flung the discarded socks and pants into a bag for laundry and closed the case. The lion spotted a scrap of paper no bigger than a fly on the floor, clearly it had annoyed him, at least it had caught his eye. He bent over and picked it up, then in a squeal of pain crumpled in a heap on the floor. He was struggling to move, I knew immediately it was his back. He could not get to his feet so lay on the floor and his muscles went into spasmodic overdrive. I watched in horror and could do little to alleviate his pain. It was incredible that within 24 hours my poor lion had gone to the dogs.

I managed to help him to the bed but what were we going to do about this trip now, was the primary thought I had in my mind. ‘I’m fine’ he kept saying and I kept hoping he was, but i knew this was bad. With much effort and pausing with every spasm we managed to get to the lobby. I found a Starbucks and ordered him a coffee but every movement, even holding the cup sent splinters of pain up and down his spine. His face was contorted in pain, it was clear he was in trouble.

There is something in the makeup of tour reps; they are eternally optimistic, ours was no different. He didn’t feel too phased by my pain beleaguered Lion and quickly produced a wheelchair to transport him to the bus, as if that was all that was required. I suppose getting him on the bus was his priority, he had 40 other passengers desperate to set off. Our friends joined us on the bus but in all honestly no one had a clue about the trouble he was in, except me and I just had a feeling it wasn’t going to end well. Even the lion thought if he got on the bus everything would be fine………………………………..

Markets are calling me away.

January always leads you into thinking about holidays but it’s the advertising that calls me to action and is the real deal breaker for me. Adverts on TV, FB or email seem to flood you with ideas and tempt you to book a wee break. I don’t need much encouragement to be fair. January is a time when I would start to look at booking something. But we are still meeting family needs at the moment so immediate holidays are not on the cards, for obvious reasons.

When British Airways sent me an email about their January sale ( it’s still on btw) I always want to browse the delights on there as soon as possible. So I did, and within a reasonable amount of time I have identified a holiday to Mexico. We have already been to Mexico, it was one of the few places that we did not have any dramas, so you will appreciate the appeal of it. We looked at various options, but by far the best resort was Moon Palace. We enjoyed our visit there previously because there were about 20 restaurants to chose from and you can golf. The lion was sorted then! We organised the flights, our travel arrangements and our hotel, all inclusive for 6k. I have paid more for a holiday there with Thomas Cook so if you think BA are expensive, think again. That price included business class flights.

A dialogue with my lion throughout this dithering decision, meant I hovered over the ‘continue to payment’ button for about half an hour. We debated back and forth about this holiday, but in the end a quick shift onto the Jet 2 site revealed a two week stint, albeit with only bed and breakfast included, to Spain was £1200. Now when you are retired on limited income, and with a big holiday to Australia already planned, my sensible head did come into action. We had been to Spain last year but it has everything we need; heat, food, wine. What was not to like with that deal? So there I was , flicking between the two pages before making the big but sensible decision to take the Jet 2 trip, and that is it booked, decision made.

I flicked onto the BA site again still tempted by their wares, wishing we could go stateside or take the trip to Mexico but remembering there is plenty time. We can always go another time, maybe next year. That is the problem with this kind of marketing, good customer service and enticing you in with a range of deliverable delights. You get seduced into random action. I know I like my brands, but we have had tip top service from BA so my loyalty is guaranteed to an extent, because I know if things go wrong they fix it.

And another reminder of just how powerful these marketing strategies are. The next morning, because it was clear big brother was watching me, I received a letter from BA. It was notification that we had not maintained our tier points (we should have booked Mexico) and were being down graded from silver to bronze status. Shock and horror.

Now it is the maintenance of this silver status that takes me right to the BA site to buy my holiday, so this subtle marketing strategy works for them, on me anyway. I don’t want to lose it, but in all honestly all it does is give you permission to choose your seat ahead of everyone else. Not that much when it comes down to it. When you are that loyal and there are incentives like tier points, it doesn’t take much to tempt you back, or hook you into other purchases. But you never forget you have a choice, so on this occasion BA lost out, mainly because we had already booked a big holiday for next year and finances are not limitless.

If you are thinking of booking a holiday try BA or Jet2 both very good quality for the prices they set. Jet 2 have not yet been tested with any of our dramas yet, but I’m sure there’s time…………………